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What Happens if People Use the Wrong Trigger Word?
Without the correct trigger word your bot won’t know it's time to take over the conversation. When this happens: Go to your inbox Open up the conversation Click the bot icon in your message composer…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 78
- Bots
How to Create and Use Topics
Overview Topics organize your inbox, enabling you to see, at-a-glance, what a conversation is about. Create Topics Topics can only be created with bot actions.…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 49
- Bots
How to Use Bulk Actions to Cancel/Stop All Contacts in Progress of Receiving a Bot or Drip Campaign
We just added a new feature to allow you to stop/cancel all contacts in progress of receiving a bot or drip campaign. Click on Automations Click on Bots Click on the name of the bot,…
- 1 mth ago
- 10
- Bots
How to Start a Bot or Drip for a List
Start a Drip Campaign on a List from the Lists Menu: 1. Click on People in the left navigation to show a drop down menu 2. Click on Lists 3. Select the + next to the List you want to send a drip…
- updated 2 wk ago
- 92
- Broadcasts
How to Collect Birthdays
Overview Use Bots to collect your contact's birthdays automatically, or manually upload them using a CSV template. Use a Bot to Collect Birthdays Click on Automations in the left navigation to show a…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 124
- Bots
How to Edit a Bot
1. Click on Automations. 2. Click on Bots under the automations drop down menu. 3. Click on the . . . next to the name of the bot you would like to edit. 4. From the drop down menu, click on Edit. 5.…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 69
- Bots
How to Track Bots & Drip Campaigns (Mobile)
Contents Overview Bot & Drip Details & Tracking How to View Your Bots: Activate or Pause a Bot Stop a Bot In Progress Overview Bots automatically handle conversations for you.…
- Shout SupportShout
- Shout_Support
- updated 8 days ago
- 103
- Bots
Bot Introduction
What are Bots? Bot is short for a web robot. Bots handle conversations for you – typically those that are simple and repetitive. Use bots to build automated workflows to save you time,…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 552
- Bots
How to Create and Use Chain Bots
What are Chain Bots Chain bots allow you to send information to your Shout-to-Shout (S2S) contacts. They don't collect responses. Instead, each message will either have a short time delay or include…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 233
- Bots
How to Create and Use Conversation Bots
What are Conversation Bots? Conversation bots interact with contacts and perform automated actions based on your contact responses. They automate back and forth texting for all kinds of things –…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 597
- Bots

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Articles and updates from Shout Community