How to enable Javascript

Join Our Community

Contacts

Filter
Tags

Follow

What is CRM?
Overview CRM stands for Customer Relationship Management. CRM software creates a central place to organize all the details of your customers, making it easy to track the status of every customer…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 706
- 2
- Contacts
How to Upload and Manage Contacts
Overview Shout is a CRM (Customer Relationship Management) software and organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 2replies
- 516
- 1
- Last replyShout SupportShout2 mths ago
- Contacts
How to Add an S2S Contact
Overview Create an S2S contact by adding someone's Shout username to stay in touch with those on your team. Remember, Shout to Shout messages are always free.…
- Shout SupportShout
- Shout_Support
- updated 9 mths ago
- 55
- Contacts
How to Mute a Contact
Overview You can mute contacts that don’t need your attention. Messages will stay in your inbox, but you won’t receive alerts when the muted contact sends a message.…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 21
- Contacts
How to Merge Duplicate Contacts
Shout merges duplicate contacts. However, if you find you have a duplicate contact, you can manually merge them. Click on People in the left navigation to show a drop down menu Click Contacts Go to…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 48
- Contacts
How to Add Favorites
Favorites Mark an item as a favorite to bring it to the top of the list. Favorites are available for: Contacts Groups Bots Drip campaigns Quick responses Mark a Contact or Group as a Favorite Click…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 38
- Contacts
How to Add Favorites (Mobile)
Overview Mark an item as a favorite to bring it to the top of the list. Favorites are available for: Contacts Groups Bots Drips Contacts and Groups To mark a contact or group a favorite:…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 27
- Contacts
How to Block a Contact
Overview Blocking a contact in Shout means you will not be able to communicate with that person from any outlet – Shout-to-Shout (S2S), Customer Service or Marketing.…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 89
- Contacts
How to Block a Contact (Mobile)
Overview Blocking a contact in Shout means you will not be able to communicate with that person from any outlet – Shout-to-Shout (S2S), Customer Service or Marketing.…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 40
- Contacts
How to Export Contacts
Click on People in the left navigation to show a drop down menu Click Contacts Bulk select all contacts, or select just the ones you want to export Select Bulk Actions Click Export Your contacts are…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 67
- Contacts
How to Collect Birthdays
Overview Use Bots to collect your contact's birthdays automatically, or manually upload them using a CSV template. Use a Bot to Collect Birthdays Click on Automations in the left navigation to show a…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 106
- Bots
How to Use Bulk Actions to Delete Multiple Contacts
If you need to delete multiple contacts at once, using bulk actions will help you save time. 1. Click on Contacts 2. Click on the check box next to each of the contacts you want to delete. 3.…
- Shout SupportShout
- Shout_Support
- 3 days ago
- 14
- Contacts
How to Find and Message Other Shout Users
You can search in Shout on both the web application and in the mobile app to find contacts by the information in their Shout Profile. It easiest to search by username,…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 58
- Contacts
How to Save Custom Attributes to your Contacts
Custom fields can be used to add additional information to your Shout contacts such as Favorite Color, Marital Status and more. You can enable up to 10 custom fields.…
- Shout SupportShout
- Shout_Support
- 3 mths ago
- 175
- Contacts
How to Upload Your Contacts to the Mobile App
Overview Shout is a CRM (Customer Relationship Management) software and organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- 3 mths ago
- 28
- Using the Mobile App

Back to top