How to enable Javascript

Join Our Community

Contact Us

Feature Request

Submit your ideas and vote on others.
We want to hear from you!

Filter
Most votes
Newest
Active
Status
- With a status
- Live
- In Beta
- In review
- Not planned
- Planned
Tags

Follow

20
Scheduled Message Notifications
It would be great to get a notification before a scheduled message is sent, in case you need to modify or cancel. Could this be in settings - where notifications could be turned on and off?
- Shout SupportShout
- Shout_Support
- 2 yrs ago
- 44
- 20
- Feature Request
- Planned
- Planned

17
Delivery Option in shipping for Hand Delivered orders
Hi, I hand deliver some orders when it is a local purchase. After creating the order, I would like the option to say "delivered" instead of skip shipping.…
- Kathy Brown
- Kathy_Brown
- 2 yrs ago
- 2replies
- 35
- 17
- Last replyMichael Ann Whitlow2 yrs ago
- Feature Request
- In review
- In review

16
Custom auto response
I'd love to customize the automatic response a bot sends when it doesn’t understand a persons response? It will allow me to sound more like myself and less like a automated system.
- Angela Robinson
- Angela_Robinson
- 2 yrs ago
- 24
- 16
- Feature Request
- In review
- In review

14
Merging Orders
I would love a feature where you could merge two or more orders for the same customer into one. There are times that the same customer orders multiple times before shipping occurs,…
- Megan Bernhardt
- Megan_Bernhardt
- 2 yrs ago
- 5replies
- 30
- 14
- Last replyLayla Misrasi8 mths ago
- Feature Request
- Not planned
- Not planned

13
Shipping Year End Report
Having a Year End Report for shipping costs would make taxes be tad more enjoyable! Right now we have to locate our shipping history, add all the shipping costs together from 2020,…
- LeAnne Prachasaisoradej
- LeAnne_Prachasaisoradej
- 2 yrs ago
- 29
- 13
- Feature Request
- In review
- In review

11
Loyalty Program
Some type of tracker for our customer orders to earn rewards!
- Caty Kumar
- Caty_Nicholson
- 2 yrs ago
- 1reply
- 20
- 11
- Last replyWyattShout1 yr ago
- Feature Request
- In Beta
- In Beta

10
Automatically nudge someone to finish a bot
Sometimes people get distracted and never respond to the message that a Bot sends them. As a result, the conversation stays open in the inbox, indefinitely,…
- WyattShout
- Wyatt.1
- 2 yrs ago
- 9
- 10
- Feature Request

8
Calling
It would be really great to have the ability to make a call from our customer service number. I know we could do that when I was using Project Broadcast.…
- Pam Gorgichuk
- Pam_Gorgichuk
- 1 yr ago
- 3replies
- 18
- 8
- Last replyJamie Layman2 mths ago
- Feature Request
- In review
- In review

8
Track names of individuals who click on short links
It would be great to be able to track the names of individuals who click on our short links as that would give us an idea of who's engaged and what they are interested in. Thank you
- America Aguilar
- Linda_Yang
- 1 yr ago
- 4
- 8
- Feature Request
- In review
- In review

8
Referral notification
I would love a shout notification when a referral signs up using my code. And maybe a way to toggle that off for people who aren’t interested in that setting
- Jeanine Zecca
- Jeanine_Zecca
- 2 yrs ago
- 7
- 8
- Feature Request
- Planned
- Planned

8
Disable Multiple Choice Question Bot Response
It would be amazing if we could disable the auto response the bot gives when someone responds with something it doesn't recognize. I know a lot of us don't want that there.…
- Bri Kirkland
- Bri_Kirkland
- 2 yrs ago
- 21
- 8
- Feature Request
- In review
- In review

7
When Square Invoice is cancelled...
When a Square invoice is cancelled it should also cancel the order on the Shout side.
- Bri Kirkland
- Bri_Kirkland
- 2 yrs ago
- 8
- 7
- Feature Request
- Not planned
- Not planned

6
Remove Marketing Number from Contact Card
When I use my contact card QR Code, it is typically for people who I would contact using the Customer Service number. I would like the option to remove the Marketing Number on the Contact Card.…
- Tina Wong
- Tina_Wong
- 10 mths ago
- 3replies
- 23
- 6
- Last replyKelly Couch7 mths ago
- Feature Request

6
Automate/Away Message
I would love to see an automated or away message without a trigger word. That way if I am unavailable for a certain period of time a bot can respond with a message so a customer isn't thinking I am…
- Emily Croft
- Emily_Croft
- 2 yrs ago
- 1reply
- 11
- 6
- Last replySalon Hawthorne7 mths ago
- Feature Request
- In review
- In review

5
Appointment/Calendar feature
I just discovered a calendar/appointment feature in Square. Customers need to create an account and then Square will text them info about their appointment.…
- Kathy Brown
- Kathy_Brown
- 2 yrs ago
- 1reply
- 8
- 5
- Last replyKiera Wells5 mths ago
- Feature Request
- In review
- In review

5
Automatically send new message after X days with X answer.
I would love to have a way to automatically send a new message after X time if a client answers no - without having to go in and manually set another bot.…
- Jen Hudson
- Jen_Hudson
- 1 yr ago
- 6
- 5
- Feature Request
- In review
- In review

5
Multiple accounts on a device
It would be awesome to have the ability to be logged into multiple accounts on a device and get notifications of messages for each account. I have my own biz account and then work for a friend with…
- Nina Gillett-Marsh
- Nina_GillettMarsh
- 2 yrs ago
- 8
- 5
- Feature Request
- Planned
- Planned

5
Send a text when an invoice is updated
I love that Shout can automatically send a text when an invoice is created, but it would be great if we could also send a text when an invoice is updated!
- Jen Hudson
- Jen_Hudson
- 2 yrs ago
- 18
- 5
- Feature Request
- Not planned
- Not planned

5
Enter tracking number for order shipped outside Shout (or to an alternate recipient using Shout)
It would be awesome when we mark an order as "Mark as Shipped" if we had the option to input a tracking number. I've had a lot of orders purchased as gifts for others,…
- Yvette Yarbrough
- Yvette_Yarbrough
- 2 yrs ago
- 4
- 5
- Feature Request

4
Filter Contacts NOT In A Channel
Part of my workflow is to place potential customers, existing customers and team members into certain channels so I can quickly access each group within my Inbox.…
- Jamie Bazar
- Jamie_Bazar
- 2 yrs ago
- 1reply
- 8
- 4
- Last replyWyattShout1 yr ago
- Feature Request
- In review
- In review

4
To-Do/Task List
I would love to be able to schedule tasks for myself with different contacts or just to remember. I would love alerts, and to be able to see all the upcoming business tasks on Dashboard,…
- Amber Wilson
- Amber_Wilson
- 1 yr ago
- 1reply
- 7
- 4
- Last replyAngela Robinson1 yr ago
- Feature Request
- In review
- In review

4
Order page - hover / info request
On the Order page it would be awesome to be able to hover over the order somewhere and see a pop up of the order notes.
- Bri Kirkland
- Bri_Kirkland
- 2 yrs ago
- 15
- 4
- Feature Request

3
Email
It would be great to be able to send an email to my contacts not just text messages
- Tasha Hamilton
- Tasha_Hamilton
- 1 yr ago
- 6
- 3
- Feature Request
- In review
- In review

3
Parse random words from texts
Is there any way in which Shout can parse random words in a text - like if someone doesn't start with ORDER but says "I need to order more..." can we have it pick up on that?…
- Jen Hudson
- Jen_Hudson
- 2 yrs ago
- 4replies
- 9
- 3
- Last replyAngela Robinson1 yr ago
- Feature Request
- Not planned
- Not planned

3
Setting to restrict all texts on one day like Christmas
It would be great if there was a setting to restrict your shout account from sending any texts on a certain day to avoid scheduled follow up messages from going out on say, Christmas Day.
- Kristin DeWispelare
- Kristin_DeWispelare
- 1 yr ago
- 6
- 3
- Feature Request
- In review
- In review

1 2 3 4 Next

Submit your ideas and vote on others.
We want to hear from you!