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How to Search on Shout
Search your entire Shout account on any page to find contacts, conversations, and specific messages. Search on Shout From any page in Shout, click on the Magnifying Glass icon in the top righthand…
- Shout SupportShout
- Shout_Support
- 4 mths ago
- 34
- Featured Articles
Shout 101: Overview and Definitions
Welcome to Shout! We're so glad you're here. Shout's designed to make your life easier, whether that means managing your team, improving your customer support,…
- WyattShout
- Wyatt.1
- updated 2 wk ago
- 2,857
- 4
- Featured Articles
How to use Shout Nouns
Overview Shout Nouns are a great way to personalize your broadcast messages, bots, and drips. A "noun" is a simple phrase surrounded by two curly braces that tells Shout to insert information from…
- WyattShout
- Wyatt.1
- updated 2 wk ago
- 230
- 3
- Featured Articles
How to Connect Orders with Square
Overview The Square Invoice integration allows you to create and text both invoices and receipts directly from Shout. This saves you time, and gets you paid faster.…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 172
- 1
- Square Orders
Shout for Business Onboarding
What is Shout? Shout is a free chat app just like iMessage, Facebook Messenger, or WhatsApp. Download the app and use it exactly the same as these other chat apps.…
- Shout SupportShout
- Shout_Support
- updated 3 mths ago
- 21
- Featured Articles
What is Shout Shipping?
Overview Shout shipping allows you to buy and print shipping labels from your home or office, saving you trips to the Post Office. What’s even better – Shout shipping gets you the lowest USPS rates…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 299
- 1
- Shipping
How to Create a Drip Campaign
What are Drip Campaigns? Drip campaigns allow you to create a series of messages that are sent on a schedule you set. You can separate messages by minutes, days, or even months.…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 905
- Drip Campaigns
How to Create Recurring Events
What are Recurring Events? Recurring events allow you to send messages, run bots, or start a drip campaign on a schedule you set – daily, weekly, monthly, or custom.…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 112
- Recurring Events
Bot Introduction
What are Bots? Bot is short for a web robot. Bots handle conversations for you – typically those that are simple and repetitive. Use bots to build automated workflows to save you time,…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 502
- Bots
How to Use Customer Service and Marketing Numbers
Overview Shout offers two types of texting numbers – customer service and marketing. These enable communication with your customers and team while keeping your personal phone number private.…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 1,064
- 3
- Text Messaging
How to Upgrade Your Subscription
Upgrade Your Subscription 1. Click on the black triangle, at the top right of the screen, to show a drop down menu. 2. Click on Settings. 3. Click on Subscription. 4. Click on Plan. 5.…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 1,144
- 1
- Billing
How Messages are Counted and Billed
What are message credits? If you have a paid Shout subscription, your plan includes message credits. Message credits allow you to send text messages with your Shout phone numbers.…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 416
- 1
- Billing
How to Create and Use Chain Bots
What are Chain Bots Chain bots allow you to send information to your Shout-to-Shout (S2S) contacts. They don't collect responses. Instead, each message will either have a short time delay or include…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 206
- Bots
How to Create and Use Conversation Bots
What are Conversation Bots? Conversation bots interact with contacts and perform automated actions based on your contact responses. They automate back and forth texting for all kinds of things –…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 552
- Bots

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