Help Center
How to enable Javascript
Sign Up
Login
Join Our Community
Contact Us
Home
Using Shout
Group Chats
Group Chat
Articles and updates from Shout Community
Search the Help Center
Group Chat
Articles and updates from Shout Community
Filter
Tags
Follow
What is Group Chat?
Overview Group Chat allows you to communicate and connect with your entire team in one location! Add a description to inform everyone of the purpose of the group chat.…
updated
11 mths ago
198
1
Group Chat
How to Create a Group Chat
Overview Create a Group Chat to communicate with your team, family, friends, and colleagues in one location. Share content, training, and more! Add a description to inform everyone of the purpose of…
updated
7 mths ago
68
Group Chat
How to Add and Remove Members from a Group Chat
Managing the members of your Group Chat is so simple. Admins of the Group Chat can allow members the ability to invite others, or they can choose to not allow members to invite.…
updated
5 mths ago
74
Group Chat
How to Invite to Group Chat Via Email
Overview Invite members to join your Group Chat via email. Once the email is received, they can choose to accept the invitation, and then will be a part of your chat.…
1 yr ago
53
Group Chat
How to Modify Group Chat Settings
Group Chat settings can modified directly from the Group Chat itself. From the Info tab, you can: Leave Group Chat Pin Group Chat Mute Group Chat Copy Invite Link Edit the Inbox Channel Edit the…
1 yr ago
56
Group Chat
How to Change Notification Settings for Group Chat
Overview Customize your notifications settings so that you only get notified about messages you want to. Web Select the Group Chat you want to change you notifications for Click the three dots next…
1 yr ago
71
Group Chat
How to Add Members to a Group Chat
Members can be added to a Group Chat in several ways: Add Via the Members Tab, Add Using @mentions, or Add through Bot and Drip Actions. Add Via the Members Tab Inside of your Shout Inbox,…
1 yr ago
22
Group Chat
How to Create & Edit a Public Page (Web)
Use the Public Page to invite other contacts to your Group Chat, and share all of your basic Group Chat info with your entire community. All you have to do is copy your Public Page Link and share it…
updated
9 mths ago
64
Group Chat
How to Add a Profile Photo to Group Chats
As an admin of a Group Chat, you can set the profile photo to any photo of your choosing. All members of the Group Chat will see the photo you set. Add a Profile Photo to Group Chats Open the Group…
updated
7 mths ago
19
Group Chat
How to Use Message Reactions in Group Chat
Overview React to your team's messages using any emoji! Web Move your mouse next to the message you want to react to Select the Smiley Face button Choose the emoji you want to react to the message…
1 yr ago
10
Group Chat
Threads
Reply to a specific message within a Group Chat using Threads. Threads allow you to keep your conversations organized and clean, while also not filling your Group Chat with unnecessary information.…
1 yr ago
24
Group Chat
How to Use Group Chat Threads
Group Chat threads allow you to create a separate conversations from specific messages within a Group Chat to keep the main chat uncluttered. How to Start a Thread - Mobile Open an Inbox Conversation…
updated
4 mths ago
60
Group Chat
How to Use @Mentions in Group Chat
Overview Directly mention the team member you want to send a message to inside of a Group Chat using @mentions. Shout will recommend members of the Group Chat and your Contacts with linked shout…
1 yr ago
8
Group Chat
Running a Drip Campaign in a Group Chat
Schedule team trainings, challenges, or motivating messages to your entire team at once by running a Drip Campaign inside of a Group Chat. How to Run a Drip to a Group Chat Open the desired Group…
updated
1 yr ago
91
Group Chat
Conversation Media
Quickly access all images, videos, documents, and links that have been sent in any of your Shout conversations. Access the Media Section on Web Open a Conversation or Groupchat from your Shout Inbox…
Shout Support
Shout
Shout_Support
updated
1 yr ago
158
Messaging Features
What Does Being Invited to a Group Chat Look Like?
Overview Group Chat Links can be shared via email, social media, Shout, or any other way you connect with your contacts. Once you've created a Group Chat link,…
updated
11 mths ago
58
Group Chat
Why Won't My Group Chat Link Add Me to a Group Chat?
Group Chat links can only be clicked on once to be able to join a Group Chat. If you would like to rejoin a Group Chat after leaving or being removed from the chat,…
1 yr ago
17
Group Chat
How to Use Group Chat (Mobile)
Overview Group Chat allows you to communicate and connect with your entire team in one location! Add a description to inform everyone of the purpose of the group chat.…
updated
7 mths ago
647
1
Group Chat
How to Add a Folder to a Group Chat
From a group chat, you are an admin of, click on the Folders tab Click on Add to add a folder to the group chat If you need help creating a folder, click here for a tutorial on how to create and use…
updated
8 mths ago
24
Group Chat
How to Star a Message in a Group Chat
Go to a group chat you are an admin over Hover over a message in a group chat and different action icons will appear Click on the Star icon to star a message You must be one of the admins,…
updated
8 mths ago
7
Group Chat
Joining a Public Page
Joining a Public Page The Public Page will show all your Group Chat surface information at a glance with whoever clicks on the link. On Web On Mobile
updated
7 mths ago
20
Group Chat
How to Create & Edit a Public Page (Mobile)
Overview Use the Public Page to invite other contacts to your Group Chat, and share all of your basic Group Chat info with your entire community. All you have to do is copy your Public Page Link and…
updated
7 mths ago
23
Group Chat
Understanding Threads: Read Versus Unread
There are several ways to view threads on the Shout web application in your browser. View Threads from the Group Chat Conversation 1. The red dot means there is an unread reply,…
updated
9 mths ago
50
Group Chat
Articles and updates from Shout Community
Home
Getting Started
What is Shout?
Onboarding Checklists
For Team Leaders
How Team Leaders Use Shout
Bot Templates for Team Leaders
Drip Templates for Team Leaders
Folders and Group Share
Managing Team Group Chats
Sharing and Managing Communities
For Team Members
Finding and Following Communities
How Team Members Use Shout
How to Join a Team Group Chat
How to Use Folders and Invite Links
For Your Business & Customers
How to Use Shout for Your Business
Bot Templates for Customers
Drip Templates for Customers
Orders and Invoices
Shipping
Using Shout
Set Up Your Account
Billing
Settings
Referral Program
Create and Manage Contacts
Contacts
Lists
Tags
Messaging
Messaging Features
Using the Inbox
Broadcasts
Scheduling Messages
Links
Quick Responses
Message Templates
Opt-Ins and Opt-Outs
Group Chats
Group Chat
Communities
Communities for Editors
Communities for Followers
Premium Features
Actions
Text Messaging
Social Chat
Bots
Drip Campaigns
Recurring Events
Automations
Bots
Drip Campaigns
Recurring Events
Orders and Invoices
Square Orders
Manual Orders
Order Alerts
Shipping
Shipping
Printing Settings
Shipping Alerts
Packing Slips
SCAN Forms
Refunds
Insurance
Sharing
Folders
Links
Navigating Mobile
Using the Mobile App
Updates & Library
Video Guides
Release Notes
Webinar Recordings - Coming Soon
Best Practices
Sammy's Shades
Business Texting
Workflows
Contact Us