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Using the Inbox

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How to Use the Inbox
Overview Shout's multi-channel inbox gives you access to all incoming messages and active conversations in one place. This means all your messages from texts (via your Customer Service or Marketing…
- updated 7 mths ago
- 345
- Using the Inbox

How to Use the Inbox (Mobile)
Overview Shout’s multi-channel inbox allows you to view all incoming messages and active conversations in one place. This means all your messages from texts, Facebook Messenger,…
- updated 6 mths ago
- 123
- Using the Inbox

How to Create and Use Inbox Channels
Overview Channels are a great way to organize all your incoming messages into folders. This ensures, for example, all your customer communication goes to one channel and team communication goes to…
- updated 10 mths ago
- 152
- Using the Inbox

Inbox Bulk Actions
Inbox Bulk Actions allow you to mark multiple conversations as read / unread, opened / closed, pinned / unpinned, and muted / unmuted all at the same time.…
- updated 1 yr ago
- 37
- Using the Inbox

How to Use the Inbox in the App (Video)
Click here for more information on how to use the inbox in the mobile app.
- updated 1 mth ago
- 7
- Using the Mobile App

How to Open a Conversation From the Closed Inbox
Contents On Web On Mobile On Web 1. Click on Inbox 2. Click on Closed 3. From the closed inbox, find the conversation you want to bring to the open inbox. Click Reopen next to that conversation. 4.…
- 11 mths ago
- 21
- Using the Inbox

How do I know if my message has been delivered?
In this article: Direct Messages Broadcast Messages Group Chat Direct Messages: Check your direct messages to see if the message has a black check mark.…
- updated 9 mths ago
- 52
- Using the Inbox

Articles and updates from Shout Community