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How to Create an Order with Square (Video)
To learn more about creating and tracking an order with Square, go here.
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 15
- Video Guides
How to Create a Manual Order (Video)
To learn more about creating and tracking a manual order, go here.
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 12
- Video Guides
How to Print and Customize Packing Slips (Video)
To read about printing a packing slip, go here. To read about customizing a packing slip, go here. To read about how to setup packing slip default settings, go here.
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 9
- Video Guides
How to Print Shipping Labels (Video)
To read about how to print shipping labels, go here.
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 19
- Video Guides
How to Create Shipping Labels (Video)
Shout shipping allows you to buy and print shipping labels from your home or office, saving you trips to the Post Office. What’s even better – Shout shipping gets you the lowest USPS rates possible…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 29
- Video Guides
How to Use a CSV to Import Contacts (Video)
Shout CRM (Customer Relationship Management) organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- Shout SupportShout
- Shout_Support
- updated 5 mths ago
- 277
- Video Guides
How to Use Order Tracking and Invoices (Video)
Orders provide a way to manage your entire order process in one place. You can track orders, create new Square invoices, send invoices and receipts in a text,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 15
- Video Guides
How to Connect to Square for Invoicing (Video)
The Square invoice integration allows you to create and text both invoices and receipts directly from Shout. This saves you time, and gets you paid faster. Learn more about connecting to Square here.…
- Bryce Brownlow
- Bryce_Brownlow
- updated 1 yr ago
- 14
- Video Guides
How to Use Customer Service and Marketing Numbers (Video)
Shout offers two types of texting numbers – customer service and marketing. These enable communication with your customers and team while keeping your personal phone number private.…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 36
- Video Guides
How to Send Your First Message (Video)
To learn more about sending your first message, go here.
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 30
- Video Guides
How to Set Up Channels and Groups (Video)
- Bryce Brownlow
- Bryce_Brownlow
- 2 yrs ago
- 22
- Video Guides
How to Manage Groups (Video)
Sort contacts into groups to begin a unique conversation with each contact in the group at the same time. You can use group messaging to send special offers to your customers,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 12
- Video Guides
How to Import Contact CSV from Square (Video)
To learn more about Invoicing with Square, go here.
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 32
- Video Guides
How to Send Images and Files (Video)
A picture is worth a thousand words. MMS adds color to your communication, allowing you to convey emotion like humor and excitement. As a result, MMS has the highest read and response rate of any…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 23
- Video Guides
How to Manage Contacts (Video)
Shout CRM (Customer Relationship Management) organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 9
- Video Guides
How to Use Favorites (Video)
Mark an item as a favorite to bring it to the top of the list. Favorites are available for contacts, groups, bots, drip campaigns, and quick responses. To learn more about favorites, go here.
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 11
- Video Guides
How to Use Inbox (Video)
Shout's multi-channel inbox allows you to view all incoming messages and active conversations in one place. This means all your messages from texts (via your Customer Service or Marketing number),…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 11
- Video Guides
How to Use the Dashboard (Video)
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 10
- Video Guides
How to Use the Message Composer (Video)
You can access all kinds of Shout's features from the message composer – quick responses for frequently asked questions, attach files and pictures, include short links and share links, run bots,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 10
- Video Guides
How to Create Short Links (Video)
Short links are permanent links to uploaded files or other URLs. They save you characters when you need to send long URLs via text, keeping your segment count low and saving you money.…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 16
- Video Guides
How to Create and Manage Scheduled Messages (Video)
Save time and stay on top of customer or team communication by scheduling messages in advance. For example, you can schedule a message when a customer places an order,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 10
- Video Guides
How to Use Topics (Video)
Topics organize your inbox, enabling you to see, at-a-glance, what a conversation is about. Learn more about topics here.
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 7
- Video Guides
How to Use Quick Responses (Video)
Quick responses are a great way to answer frequently asked questions. Save common messages as templates and access them anywhere. When a customer says, "I want to place an order,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 8
- Video Guides
How to Use Tags (Video)
Tags are labels that organize your contacts and conversations. For example, you can make a tag called 10% Discount to keep track of customers who have a discount on their next purchase, or In-Person,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 29
- Video Guides
How to Use Bots (Video)
Bot is short for a web robot. Bots handle conversations for you – typically those that are simple and repetitive. Use bots to build automated workflows to save you time, help you sell more,…
- Bryce Brownlow
- Bryce_Brownlow
- updated 2 yrs ago
- 23
- Video Guides

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