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How to Add a Toll-free (Marketing) Number to Your Account
Upgrade to a paid account first, if you haven't already, do so at this link. For more instructions on how to upgrade, click here. Fill out form to register your marketing number with the cell…
- Shout SupportShout
- Shout_Support
- 12 days ago
- 18
- Text Messaging
How to Add a Customer Service Number to your Account
Upgrade to a paid account first, if you haven't already, do so at this link. For more instructions on how to upgrade, click here. Fill out form to register your customer service number with the cell…
- Shout SupportShout
- Shout_Support
- 13 days ago
- 15
- Text Messaging
How to Log in With Your Password
Overview With the new sign up release, you can now either login with your email and password or login with your phone number or email and be sent a temporary code to complete the login process to…
- Shout SupportShout
- Shout_Support
- 1 mth ago
- 7
- Settings
How to Create Another Account
Contents Overview Mobile Web Overview You may need to create another account if you run two separate business and want to separate your communication and phone numbers for each business.…
- Shout SupportShout
- Shout_Support
- 1 mth ago
- 12
- Settings
How to Update Your Payment Method
Click here to go to the billing page Click on Update Shout Payment Method Add your new payment information You can't update your payment method within the app.…
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 14
- Billing
How to Switch Accounts
Contents Overview Mobile Web Overview If you have more than one account connected to your phone number, you may need to switch accounts. This is especially helpful, if you are a virtual assistant,…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 21
- Settings
How to Add Authorized Users to Your Account
Contents What is an Authorized User? How to Add an Authorized User to Your Account on Mobile How to Add an Authorized User to Your Account on Web How to Remove an Authorized User From Your Account…
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 29
- Settings
How to Create a Pin
Contents What is a Pin? How to Create a Pin from Your Account How to Manage Your Pin How to Create a Pin During Sign Up What is a Pin? A pin is backup method to secure your account login on your…
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 17
- Settings
How to Run Bots & Drip Campaigns (Mobile)
Run a Bot on an Individual 1. Tap the people icon in the bottom navigation 2. Tap on Contacts 3. Tap on the . . . next to the name of the contact you want to send the bot to 4.…
- Shout SupportShout
- Shout_Support
- updated 6 mths ago
- 59
- Bots
How to View Your Personal Shout Invoices
How to View Your invoices in Shout Click on the triangle in the circle in the top right corner of the Shout website Click on Settings Under settings, there are 4 different spots to view your…
- Shout SupportShout
- Shout_Support
- 6 mths ago
- 21
- Billing
How to Reset Your Password if You Forgot Your Password
Mobile You can reset your password from the app, by tapping on "Forgot Your Password" Enter the email address registered to your account and tap Submit Check your email for a link to reset your…
- Shout SupportShout
- Shout_Support
- 6 mths ago
- 10
- Settings
How to Create a Click to Text Link with a Shout Number
Click to Text Links are a great way to get customers. When someone clicks the link, it automatically opens their text messaging app and autofills your Shout number and can even add a message to send.…
- Shout SupportShout
- Shout_Support
- updated 6 mths ago
- 166
- Text Messaging
How to Send a Bot to a List (Mobile)
Tap on the icon of a person in a circle Tap on Lists Tap on the . . . next to the list you would like to send a bot to Tap on Run Bot You will be directed to the web browser of your mobile device to…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 33
- Bots
How to Send a Bot to an Individual Contact (Mobile)
Tap on the Envelope Tap on the + Tap on New Message Select a Contact to send the message to Tap on the + Tap on Run Bot To send a drip campaign, instead of a bot, tap on Run Drip.…
- Shout SupportShout
- Shout_Support
- 8 mths ago
- 17
- Bots
How to Edit a Bot or Drip from the Web Browser of Your Phone
Overview Here's a helpful article on how to update a bot or a drip campaign from your phone. Please note that bots and drip campaigns cannot be edited in the mobile app.…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 36
- Bots
How to Use Bulk Actions to Delete Multiple Contacts
If you need to delete multiple contacts at once, using bulk actions will help you save time. Click on Contacts Click on the check box next to each of the contacts you want to delete.…
- Shout SupportShout
- Shout_Support
- updated 5 mths ago
- 39
- Contacts
How to Manage a Content Subscription in Shout
On a computer or from the web browser of your mobile phone, go to https://www.shout.app/content_subscriptions/subscriber_content_subscriptions You cannot cancel or manage a content subscription from…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 65
- Billing
How to Use Shout Files
Overview File links are permanent links to uploaded files or media. Save a link to files or media you send out regularly to customers or team members. How to Create a Media File Link Click on Sharing…
- Shout SupportShout
- Shout_Support
- updated 9 mths ago
- 24
- Links
How to Create a Shout Chat Plugin for a Website
Contents Overview Create a New Shout Chat Plugin Set Up Your Chat Plugin Customize Your Shout Chat Plugin Add a Text Me Button Add a Chat Now Button Add a Join Chat Button Collect Contact…
- Shout SupportShout
- Shout_Support
- updated 9 mths ago
- 105
- Messaging Features
How to Add a Chat Plugin to Your WordPress website
You will need the following: Access to the source code of your website Access to the Shout Account that the chat plugin was created in Adding the plugin to your website: 1.…
- Shout SupportShout
- Shout_Support
- updated 9 mths ago
- 50
- Messaging Features
How to Add a Chat Plugin to Your Webflow website
You will need the following: Access to the source code of your website Access to the Shout Account that the chat plugin was created in Adding the plugin to your website: 1.…
- Shout SupportShout
- Shout_Support
- updated 9 mths ago
- 203
- Messaging Features
How to Upgrade to a Yearly Subscription
You can upgrade to a yearly subscription at any time. Click here to be directed to the plan page in Shout https://www.shout.app/profile/plan Toggle the switch to select a yearly billing subscription…
- Shout SupportShout
- Shout_Support
- updated 2 wk ago
- 36
- Billing
How to Create and Use Account Attribute's Custom Date Alerts
Contents Overview How to Create Custom Date Alerts How to Edit Custom Date Alerts How to Manually Send Custom Date Alerts Helpful Tips for Setting Up Custom Date Messages How to View Upcoming Custom…
- Shout SupportShout
- Shout_Support
- updated 16 hrs ago
- 41
- Messaging Features
The Different Types of Messages in Shout
Direct Message Direct messages are when you message a single Shout user through Shout. This is also know as Shout-to-Shout (S2S) communication. This is similar to sending DMs on Instagram or Facebook,…
- Shout SupportShout
- Shout_Support
- updated 5 mths ago
- 159
- Messaging Features
How to Edit a Drip Campaign
1. Click on Automations. 2. Click on Drips under the automations drop down menu. (https://www.shout.app/drip_campaigns) 3. Click on the . . . next to the name of the drip you would like to edit. 4.…
- Shout SupportShout
- Shout_Support
- updated 6 mths ago
- 46
- Drip Campaigns

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