What Happens if People Use the Wrong Trigger Word?

Without the correct trigger word your bot won’t know it's time to take over the conversation. When this happens:

  • Go to your inbox

  • Open up the conversation 

  • Click the bot icon in your message composer

  • Run the bot manually by choosing it from this list

You can create multiple trigger words for a bot in an effort to anticipate variations that may be texted. 


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