How to Send Messages (Mobile)


Send messages to a contact or list, and activate or pause bots built to handle conversations for you.

How to Send a Message

  • Tap the + icon in the bottom navigation

  • Select New Message or New Broadcast 

  • Type the contact name or list name

  • Compose your message

  • Tap the + to and tap on the phone icon to Select a Service – Shout-to-Shout (S2S), Customer Service number,  or Marketing number

  • Tap the red arrow to send your message 

How to Use the Message Composer

Access all kinds of Shout’s features directly from the mobile message composer:

  • View contact notes

  • View contact details

  • View scheduled messages, bots in progress, and drips in progress

  • Create New Order

  • Create shipping label

  • Start or stop a bot in progress

  • Select which service to send your message from

  • Attach files and pictures

  • Use quick responses 

  • Schedule a message

  • Include share links and short links

  • Pin a conversation

  • To learn how to schedule a message, go here.
  • You can only start a bot in a conversation that has an existing thread. 
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