How to Merge Duplicate Contacts

Shout merges duplicate contacts. However, if you find you have a duplicate contact, you can manually merge them. 

  • Click on People in the left navigation to show a drop down menu
  • Click Contacts 
  • Go to the contact you want to keep and select ••• 
  • Click Merge


  • In the pop-up, use the Search Profiles to choose the contact you’d like to merge
  • Click the Merge button to confirm


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