How to Add Favorites

Favorites

Mark an item as a favorite to bring it to the top of the list. Favorites are available for:

• Contacts
• Lists
• Tags
• Bots
• Drip campaigns
• Quick responses

Mark a Contact, List, or Tag as a Favorite

• Click on People in the left navigation to show a drop down menu
• Click Contacts, Lists, or Tags
• Click the heart icon next to an item to mark them as a favorite
• When you reload the page, all favorite items will be listed first

You can also mark a contact as a favorite by clicking the heart icon in the contact profile anywhere in Shout.

Mark a Bot or Drip Campaign as a Favorite

• Click on Automations in the left navigation to show a drop down menu
• Click Bots or Drips 
• Click the star icon next to an individual item to mark it as a favorite
• When you reload the page, all favorite items will be listed first

Favorite drip campaigns and bots will also show up first in the Run a Bot dropdown in a message composer.

Mark a Quick Response as a Favorite

• Click the black arrow at the top right of the screen to show a drop down menu
• Click Quick Responses
• Click the star icon next to an individual quick response to mark it as a favorite
• When you reload the page, all favorite items will be listed first

Favorite Quick Responses will show up first in the Quick Response dropdown in a message composer.