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How to Add Favorites
Favorites
Mark an item as a favorite to bring it to the top of the list. Favorites are available for:
- Contacts
- Lists
- Bots
- Drip campaigns
- Quick responses
Mark a Contact or List as a Favorite
- Click on People in the left navigation to show a drop down menu
- Click Contacts or Lists
- Click the heart icon next to an item to mark them as a favorite
- When you reload the page, all favorite items will be listed first
You can also mark a contact as a favorite by clicking the heart icon in the contact profile anywhere in Shout.
Mark a Bot or Drip Campaign as a Favorite
- Click on Automations in the left navigation to show a drop down menu
- Click Bots or Drips
- Click the star icon next to an individual item to mark it as a favorite
- When you reload the page, all favorite items will be listed first
Favorite drip campaigns and bots will also show up first in Run a Bot dropdown in a message composer.
Mark a Quick Response as a Favorite
- Click the black arrow at the top right of the screen to show a drop down menu
- Click Quick Responses
- Click the star icon next to an individual quick response to mark it as a favorite
- When you reload the page, all favorite items will be listed first
Favorite Quick Responses will show up first in the Quick Response dropdown in a message composer.
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