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How to Save Custom Attributes to your Contacts

Custom fields can be used to add additional information to your Shout contacts such as Favorite Color, Marital Status and more. You can enable up to 10 custom fields. Enabled fields will be visible on the contact profile. 


How to Create Custom Attributes

  • Click the black arrow at the top right of the screen to show a drop down menu
  • Click Settings
  • Under Messaging, select Custom Attributes
  • Type a name for a  Custom Date or Custom Text field
  • Click the Toggle to the right of the attribute to enable it
  • Click Save


How to Add Custom Attributes to a Contact Profile

  • Click on People in the lefthand navigation
  • Select Contacts
  • Choose the Contact Profile you want to edit
  • Click the Edit button to add Custom Attributes
  • Click Save

  • You can import custom fields when importing contacts via CSV as well, just make sure to name the header of the column with the appropriate field name (e.g. custom_1). If you export contacts via CSV, the custom fields will be included in the export.
  • Custom attributes are only visible after you have created the custom attributes in your Shout Settings.

How to use Custom Attributes when Messaging

You can use custom fields with Shout Nouns. Just add the custom field name inside the curly brackets like {{ contact.custom_1 }} or {{ contact.custom_date_1 }}.

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