Messaging

How Messages are Counted and Billed
What are message credits? If you have a paid Shout subscription, your plan includes message credits. Message credits allow you to send text messages with your Shout phone numbers.…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 416
- 1
- Billing
Connect Instagram to Shout to respond to Instagram Direct Messages
You can connect your Instagram account directly to Shout in order to manage and respond to your Instagram direct messages. Here are a few reasons why you should connect Instagram to Shout: 1.…
- updated 10 days ago
- 157
- Social Chat
Connect Facebook to Shout to respond to Facebook Messenger Messages
You can connect your Facebook Business Page directly to Shout in order to manage and respond to your Facebook Messenger direct messages. Here's a few reasons why you should connect Facebook to Shout:…
- updated 1 mth ago
- 190
- Social Chat
How to Send a Broadcast Message
Sending a Broadcast is a great way to reach your customers and friends. There are several ways that you can send a Broadcast message. Send a Broadcast from the Main Menu: 1.…
- updated 2 wk ago
- 91
- Broadcasts
How to Create and Use Short Links
Overview Short links replace lengthy links. They are permanent links to URLs. They save you characters when you need to send long URLs via text. Create a Short Link Click on Sharing in the left…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 185
- Links
How to Run and Track Bots & Drip Campaigns (Mobile)
Overview Bots automatically handle conversations for you. Drips allow you to send a series of messages on a schedule you set. Both can be managed from your phone!…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 85
- Bots
How to Edit a Bot
1. Click on Automations. 2. Click on Bots under the automations drop down menu. 3. Click on the . . . next to the name of the bot you would like to edit. 4. From the drop down menu, click on Edit. 5.…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 59
- Bots
How to Manage Contacts and Lists (Mobile)
Overview Shout is a CRM (Customer Relationship Management) software and organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- updated 2 wk ago
- 84
- 1
- Lists
What should I do if my message fails to send in the mobile app?
Troubleshooting tips: If your photo says 0%, then it did not send. If your message has a red exclamation icon like figure A, instead of a black or gray check mark like figure B,…
- updated 2 mths ago
- 32
- Using the Mobile App
The Different Types of Messages in Shout
Direct Message: Direct messages are when you message a single Shout user through Shout. This is also know as Shout-to-Shout (S2S) communication. This is similar to sending DMs on Instagram or…
- Shout SupportShout
- Shout_Support
- updated 2 wk ago
- 41
- Messaging Features
How to Edit a Drip Campaign
1. Click on Automations. 2. Click on Drips under the automations drop down menu. 3. Click on the . . . next to the name of the drip you would like to edit. 4. From the drop down menu, click on Edit.…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 21
- Drip Campaigns
How to Send a Contact Card on Mobile
1. Tap on the + icon. 2. Tap on Add Media. 3. Tap on My Contact Info (vcard). 4. Tap on the paper clip icon to send the vCard as a Shout Link. Tap on the MMS icon to send the vCard as an MMS message.…
- 2 mths ago
- 32
- Using the Mobile App
How to Create Scheduled Messages
Overview Save time and stay on top of customer or team communication by scheduling messages in advance. For example, you can schedule a message when a customer places an order,…
- updated 2 wk ago
- 913
- 1
- Scheduling Messages
How to Create Scheduled Messages (Mobile)
Overview Save time and stay on top of customer or team communication by scheduling messages in advance. How to Schedule a Message 1. Tap on the + sign in the bottom navigation 2.…
- updated 13 days ago
- 79
- Scheduling Messages
How to Send a Broadcast (Mobile)
Sending a Broadcast is a great way to reach your customers and friends. There are a few different ways to send a Broadcast on the mobile app. **How to Send a Broadcast from Side Bar Menu: 1.…
- updated 13 days ago
- 54
- Using the Mobile App
How to Create a Broadcast List (Mobile)
What is a Broadcast List? A Broadcast List allows you to create a dynamic collection of people using lists, tags, or contacts, and then use that collection to send a broadcast message, run a bot,…
- updated 2 wk ago
- 40
- Using the Mobile App
How do I know if my message has been delivered?
In this article: Direct Messages Broadcast Messages Group Chat Direct Messages: Check your direct messages to see if the message has a black check mark.…
- updated 10 hrs ago
- 32
- Using the Inbox
How to Find and Message Other Shout Users
You can search in Shout on both the web application and in the mobile app to find contacts by the information in their Shout Profile. It easiest to search by username,…
- Shout SupportShout
- Shout_Support
- updated 2 wk ago
- 87
- Contacts
How to Use a CSV to Import Contacts (Video)
Shout CRM (Customer Relationship Management) organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 247
- Video Guides
How to Find Broadcast Messages
There are several ways you can view your Broadcast Messages within Shout. How to View Broadcast Messages from the Broadcast Tab: 1. Click on the Broadcasts button in the left hand sidebar.…
- updated 2 wk ago
- 41
- Broadcasts
How to Create a Broadcast List
What is a Broadcast List? A Broadcast List allows you to create a dynamic list of people using groups, tags, or contacts, and then use that list to send a broadcast message, run a bot,…
- updated 4 mths ago
- 53
- Broadcasts
3
Email
It would be great to be able to send an email to my contacts not just text messages
- Tasha Hamilton
- Tasha_Hamilton
- 4 mths ago
- 6
- 3
- Feature Request
- In review
- In review
How to Select a Service for Individual or Broadcast Messages
Overview Shout’s multi-channel inbox allows you to view all incoming messages and active conversations in one place. This means all your messages from texts (via your customer service or marketing…
- Shout SupportShout
- Shout_Support
- updated 13 days ago
- 188
- Text Messaging
How to Use the Inbox
Overview Shout's multi-channel inbox gives you access to all incoming messages and active conversations in one place. This means all your messages from texts (via your Customer Service or Marketing…
- updated 2 wk ago
- 223
- Using the Inbox
How to Track Permission Status: Contacts Who Opt-In and Opt-Out
Overview All businesses who use texting are required by law to get permission from those receiving the texts. Once a contact opts-in, or opts-out, it’s important to track their permission status.…
- updated 13 days ago
- 224
- Opt-Ins and Opt-Outs

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Messaging

How Messages are Counted and Billed

Connect Instagram to Shout to respond to Instagram Direct Messages

Connect Facebook to Shout to respond to Facebook Messenger Messages

How to Send a Broadcast Message

How to Create and Use Short Links

How to Run and Track Bots & Drip Campaigns (Mobile)

How to Edit a Bot

How to Manage Contacts and Lists (Mobile)

What should I do if my message fails to send in the mobile app?

The Different Types of Messages in Shout

How to Edit a Drip Campaign

How to Send a Contact Card on Mobile

How to Create Scheduled Messages

How to Create Scheduled Messages (Mobile)

How to Send a Broadcast (Mobile)

How to Create a Broadcast List (Mobile)

How do I know if my message has been delivered?

How to Find and Message Other Shout Users

How to Use a CSV to Import Contacts (Video)

How to Find Broadcast Messages

How to Create a Broadcast List

Email

How to Select a Service for Individual or Broadcast Messages

How to Use the Inbox

How to Track Permission Status: Contacts Who Opt-In and Opt-Out

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