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How to Run Bots & Drip Campaigns (Mobile)
Run a Bot on an Individual 1. Tap the people icon in the bottom navigation 2. Tap on Contacts 3. Tap on the . . . next to the name of the contact you want to send the bot to 4.…
- Shout SupportShout
- Shout_Support
- updated 11 days ago
- 10
- Bots
How to Create & Edit a Public Page (Mobile)
How to Create & Edit a Public Page on Mobile Tap on the the group chat Tap on the Info tab Tap on Edit Tap on Edit Chat from the drop down menu From editing mode,…
- updated 1 mth ago
- 5
- Group Chat
How to Send a Bot to a List (Mobile)
Tap on the icon of a person in a circle Tap on Lists Tap on the . . . next to the list you would like to send a bot to Tap on Run Bot You will be directed to the web browser of your mobile device to…
- Shout SupportShout
- Shout_Support
- updated 1 mth ago
- 24
- Bots
How to Send a Bot to an Individual Contact (Mobile)
Tap on the Envelope Tap on the + Tap on New Message Select a Contact to send the message to Tap on the + Tap on Run Bot To send a drip campaign, instead of a bot, tap on Run Drip.…
- Shout SupportShout
- Shout_Support
- 2 mths ago
- 11
- Bots
How to Edit a Bot from the Web Browser of Your Mobile Phone
Here's a helpful article on how to update a bot from your phone. Please note that bots cannot be edited in the mobile app. You will need to go to your web browser to update it from your phone.…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 15
- Bots
How to Use a Bot or Drip Campaign Imported From a Folder (Mobile)
How to Use a Bot Imported from a Folder: If you received a share link with folders, tap on Yes to import the items in the folder into your account. Tap on the Account Profile Icon Tap on Folders Tap…
- updated 2 mths ago
- 36
- Folders and Group Share
How to Sign up For a Shout Account (Mobile)
Shout is available on both the IOS and Android App Stores. 1. Search for The Shout App on either the IOS or Android App store. Tap on "get" or "download". 2.…
- updated 12 days ago
- 73
- What is Shout?
What Does Being Invited to a Group Chat Look Like?
Overview Group Chat Links can be shared via email, social media, Shout, or any other way you connect with your contacts. Once you've created a Group Chat link,…
- updated 3 mths ago
- 45
- Group Chat
How to Use the iOS and Android Mobile App
Overview Shout’s mobile app makes it easy to manage customer and team conversations, invoice customers, and print shipping labels right from your phone.…
- updated 1 mth ago
- 198
- Using the Mobile App
How to Turn on Notifications in the Shout App
Overview When you first download and login to the Shout app, you will be prompted to turn on notifications. If your notifications are not working correctly or you accidentally did not turn on…
- updated 7 hrs ago
- 59
- Using the Mobile App
How to Use Group Chat (Mobile)
Overview Stay on top of Group Chats on the go, by using the Shout mobile app! Create a New Group Chat Tap the envelope icon at the bottom left of the screen Tap the plus sign button at the bottom…
- updated 3 mths ago
- 487
- Group Chat
How to Track Bots & Drip Campaigns (Mobile)
Contents Overview Bot & Drip Details & Tracking How to View Your Bots: Activate or Pause a Bot Stop a Bot In Progress Overview Bots automatically handle conversations for you.…
- Shout SupportShout
- Shout_Support
- updated 8 days ago
- 103
- Bots
How to Manage Contacts and Lists (Mobile)
Overview Shout is a CRM (Customer Relationship Management) software and organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- updated 12 days ago
- 96
- 1
- Lists
How to Open a Conversation From the Closed Inbox
Contents On Web On Mobile On Web 1. Click on Inbox 2. Click on Closed 3. From the closed inbox, find the conversation you want to bring to the open inbox. Click Reopen next to that conversation. 4.…
- 3 mths ago
- 11
- Using the Inbox
How to Use the Inbox (Mobile)
Overview Shout’s multi-channel inbox allows you to view all incoming messages and active conversations in one place. This means all your messages from texts, Facebook Messenger,…
- updated 12 days ago
- 93
- Using the Inbox
What should I do if my message fails to send in the mobile app?
Troubleshooting tips: If your photo says 0%, then it did not send. If your message has a red exclamation icon like figure A, instead of a black or gray check mark like figure B,…
- updated 4 mths ago
- 33
- Using the Mobile App
The Different Types of Messages in Shout
Direct Message: Direct messages are when you message a single Shout user through Shout. This is also know as Shout-to-Shout (S2S) communication. This is similar to sending DMs on Instagram or…
- Shout SupportShout
- Shout_Support
- updated 2 mths ago
- 57
- Messaging Features
How to Send a Contact Card on Mobile
1. Tap on the + icon. 2. Tap on Add Media. 3. Tap on My Contact Info (vcard). 4. Tap on the paper clip icon to send the vCard as a Shout Link. Tap on the MMS icon to send the vCard as an MMS message.…
- 4 mths ago
- 40
- Using the Mobile App
How to Block a Contact (Mobile)
Overview Blocking a contact in Shout means you will not be able to communicate with that person from any outlet – Shout-to-Shout (S2S), Customer Service or Marketing.…
- Shout SupportShout
- Shout_Support
- updated 4 mths ago
- 51
- Contacts
How to Create Scheduled Messages (Mobile)
Overview Save time and stay on top of customer or team communication by scheduling messages in advance. How to Schedule a Message 1. Tap on the + sign in the bottom navigation 2.…
- updated 1 mth ago
- 84
- Scheduling Messages
How to Send a Broadcast (Mobile)
Sending a Broadcast is a great way to reach your customers and friends. There are a few different ways to send a Broadcast on the mobile app. How to Send a Broadcast from Side Bar Menu: 1.…
- updated 2 wk ago
- 69
- Using the Mobile App
How to Create a Broadcast List (Mobile)
What is a Broadcast List? A Broadcast List allows you to create a dynamic collection of people using lists, tags, or contacts, and then use that collection to send a broadcast message, run a bot,…
- updated 5 days ago
- 51
- Using the Mobile App
How do I know if my message has been delivered?
In this article: Direct Messages Broadcast Messages Group Chat Direct Messages: Check your direct messages to see if the message has a black check mark.…
- updated 1 mth ago
- 39
- Using the Inbox
How to Upload Your Contacts to the Mobile App
Overview Shout is a CRM (Customer Relationship Management) software and organizes all your contacts in one place. You can store important information about each contact – conversations, preferences,…
- updated 1 mth ago
- 43
- Using the Mobile App
How to Send Messages (Mobile)
Overview Send messages to a contact or list, and activate or pause bots built to handle conversations for you. How to Send a Message Tap the + icon in the bottom navigation Select New Message or New…
- Shout SupportShout
- Shout_Support
- updated 12 days ago
- 196
- Messaging Features

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