Shipping

14
Merging Orders
I would love a feature where you could merge two or more orders for the same customer into one. There are times that the same customer orders multiple times before shipping occurs,…
- Megan Bernhardt
- Megan_Bernhardt
- 1 yr ago
- 5replies
- 30
- 14
- Last replyLayla Misrasi4 mths ago
- Feature Request
- Not planned
- Not planned
2
"Mark as shipped" in app
Can we PLEASE have "mark as shipped" as an option from this screen like we can on the web version? I use that a lot!
- Jen Hudson
- Jen_Hudson
- 6 mths ago
- 1reply
- 4
- 2
- Last replyShout SupportShout6 mths ago
- Feature Request
How to View and Manage Orders
Overview From the Orders page you can: View Open, Completed, or All orders Sort orders by Total, Payment, Shipping Create new orders View and manage order details Manage shipping – create and print…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 68
- Square Orders
What is Shout Orders and Invoicing?
Orders provide a way to manage your entire order process in one place. This feature gets you paid faster, saves time, and enables better follow ups. You can:…
- Shout SupportShout
- Shout_Support
- updated 3 mths ago
- 190
- Square Orders
What is Shout Shipping?
Overview Shout shipping allows you to buy and print shipping labels from your home or office, saving you trips to the Post Office. What’s even better – Shout shipping gets you the lowest USPS rates…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 343
- 1
- Shipping
Shout Shipping: Getting Started
Shout Shipping can save you HOURS on order fulfillment and sends your customers shipping status alerts automatically! Below is a quick overview and first steps to get you started.…
- Shout SupportShout
- Shout_Support
- updated 7 mths ago
- 238
- Shipping
How Shipping Insurance Works
Shout Shipping provides the option to insure your package. You can purchase full coverage of your shipment for 1% of the insured value. For example, insuring a $500 package will cost $5.…
- updated 8 mths ago
- 22
- Insurance
How to Reprint a Shipping Label
Overview You can reprint a shipping label at any time. You won't be charged to reprint a label you've already purchased. How to Reprint a Label from the Orders Page Click on Orders in the left…
- updated 11 mths ago
- 24
- Printing Settings
How to Setup a Shipping Label for a Thermal Printer
Click the black arrow at the top right of the screen to show a drop down menu Click Settings Under Shipping, select Printing Click Change to set your default printing settings Select Wide Thermal…
- updated 11 mths ago
- 26
- Printing Settings
How to Print a Shipping Label
How to Print a Shipping Label from the Shipping Page Click on Shipping in the left navigation Select Ready to Print or All Labels to find the shipping label you have purchased Click Print Label if…
- updated 11 mths ago
- 56
- Printing Settings
How to Setup a Shipping Label for an Inkjet or Laser Printer
Click on Settings in the left navigation Under Shipping, select Printing Click Change to set your default printing settings Select Full Page Normal Printer or 2 Per Page Normal Printer You print…
- updated 11 mths ago
- 33
- Printing Settings
How to Change Text Alert Default Settings for Shipments
Each time a shipping label is purchased your customer may receive a series of text messages – tracking number, in-transit, out for delivery, and delivered.…
- updated 11 mths ago
- 44
- 1
- Shipping Alerts
How to Include a Shipping Tracking Link in a Text Alert
There are several ways to text a shipping tracking link. Insert {{ shipping_label.tracking_link }} To add a tracking link to any of your messages, insert {{ shipping_label.…
- updated 11 mths ago
- 23
- Shipping Alerts
How to Setup Packing Slip Default Settings
Click the black arrow at the top right of the screen to show a drop down menu Click Settings Under Shipping, select Printing Select Change under packing slip From here you can set your default to:…
- updated 11 mths ago
- 28
- Packing Slips
How to Customize a Packing Slip
Click the black arrow at the top right of the screen to show a drop down menu Click Settings Under Shipping, select Printing Go to Packing Slip Settings to add:…
- updated 11 mths ago
- 34
- Packing Slips
How to Print a Packing Slip
How to Print a Packing Slip from Orders Click on Orders in the left navigation Select the ••• next to the name of the person you want to print a packing slip for Choose Packing Slip A new tab will…
- updated 11 mths ago
- 34
- Packing Slips
Why Hasn’t My Shipping Label Refund Come Through?
Refund requests are normally processed within 15 - 30 business days. If the USPS needs more information to process your request, it will take longer. Refunds are not granted if the label has already…
- updated 11 mths ago
- 15
- Refunds
How to Check Shipping Refund Status
You can view all refund requests – Submitted, Approved, and Declined. Click on Shipping in the left navigation Select Refunds
- updated 11 mths ago
- 23
- Refunds
How to Refund a Shipping Label
Click on Shipping in the left navigation Go to the shipping label you want to refund and click ••• Select Refund Click Yes to confirm the refund Refunds must be requested within 15 days of…
- updated 11 mths ago
- 77
- Refunds
How to Create a SCAN Form
Click Shipping in the left navigation Under Other, click Scan Forms Click the blue + on the top lefthand corner Select shipments to include in the SCAN form Print SCAN form Only labels that are…
- updated 11 mths ago
- 25
- SCAN Forms
What is a SCAN Form?
A SCAN form is important if you’re shipping a group of packages at the same time. The USPS Shipment Confirmation Acceptance Notice, known as a SCAN form,…
- updated 11 mths ago
- 24
- SCAN Forms
How to Add Insurance to a Package
When creating a new label you can decide if you’d like to insure your package. Create a new label from an existing Order or from the Shipping page Select From and To Addresses Click Save & Continue…
- updated 11 mths ago
- 15
- Insurance
How Much is Shipping Insurance?
Shipping insurance costs 1% of the dollar amount of coverage being purchased. For example, insuring a $500 package will cost $5. There is a minimum of charge of $1.
- updated 11 mths ago
- 24
- Insurance
1
Scan Forms manifest issues - needs update!
I had 11 labels ready to scan but I got this error and not sure why. I did create some yesterday and some today? But I think they all had today's date?…
- Jen Hudson
- Jen_Hudson
- 1 yr ago
- 5
- 1
- Feature Request
How to Schedule a Follow Up from Shipping
Click on Shipping in the left navigation Click on the name of the shipment you want to schedule a follow up for Click on Follow Up Create a new follow up Send Message Run Bot Run Drip Campaign…
- Shout SupportShout
- Shout_Support
- updated 1 yr ago
- 41
- Shipping

1 2 Next

Shipping

Merging Orders

"Mark as shipped" in app

How to View and Manage Orders

What is Shout Orders and Invoicing?

What is Shout Shipping?

Shout Shipping: Getting Started

How Shipping Insurance Works

How to Reprint a Shipping Label

How to Setup a Shipping Label for a Thermal Printer

How to Print a Shipping Label

How to Setup a Shipping Label for an Inkjet or Laser Printer

How to Change Text Alert Default Settings for Shipments

How to Include a Shipping Tracking Link in a Text Alert

How to Setup Packing Slip Default Settings

How to Customize a Packing Slip

How to Print a Packing Slip

Why Hasn’t My Shipping Label Refund Come Through?

How to Check Shipping Refund Status

How to Refund a Shipping Label

How to Create a SCAN Form

What is a SCAN Form?

How to Add Insurance to a Package

How Much is Shipping Insurance?

Scan Forms manifest issues - needs update!

How to Schedule a Follow Up from Shipping

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